Refund policy

Smooth® Return and Refund Policy

At Smooth®, we engineer period care tailored to your body, but we recognize that body adjustments take time. Period products like cups and discs often require 3 to 6 cycles to become a seamless part of your routine. If you encounter any issues, email hello@smooth.vn so we can support your journey.

Online Purchases (smooth.vn)

Returns & Exchanges

  • Final Sale: Smooth® menstrual products are regulated medical-grade items. To maintain strict health and hygiene standards, all purchases are final sale. We cannot accept returns or exchanges.

  • Exclusions: Sale items and gift cards are non-refundable and cannot be returned.

Damaged, Defective, or Incorrect Orders

  • Inspection: Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at hello@smooth.vn to resolve the issue.

  • Warranty Window: Warranty claims are valid for 3 months from the date of purchase and apply exclusively to orders made directly on smooth.vn.

  • Submitting a Claim: Email hello@smooth.vn with your proof of purchase and photos of the item.

  • Resolution: Once confirmed by Smooth®, we will either:

    1. Refund the item amount to your original payment method.

    2. Cancel the charge if payment has not yet been processed.

    3. Send a replacement item (shipping fees excluded).

Retail Purchases

  • Retailer Policy: If you purchased a Smooth® product through an authorized retail partner, your request is subject to that retailer's return and refund policy. Retailers generally require proof of purchase and unopened, unused product packaging.

  • Exclusions: Smooth® does not process direct returns or refunds for items bought through third-party retailers.

  • Authorization Verification: If you are unsure whether a retailer is an authorized Smooth® partner, contact hello@smooth.vn.